Explain strategies for effective interprofessional teamwork and collaboration in health care delivery.
In 3â€“4 pages, develop recommendations for a team charter and provide communication and collaboration strategies for a new interprofessional team that will work together on challenging cases.
By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:
Competency 1: Explain strategies for effective interprofessional teamwork and collaboration in health care delivery.
Explain methods to establish ground rules and set expectations for interprofessional team collaboration.
Describe best practices for interprofessional team collaboration.
Explain the benefits and limitations of different forms of communication for an interprofessional team.
Competency 3: Develop evidence-based nursing interventions to address specific problems and enable systemic change.
Describe conflict resolution strategies for interprofessional teams.
Identify ways to address issues of leadership in an interprofessional team.
Competency 4: Communicate in a manner that is scholarly, professional, and consistent with expectations of a nursing professional.
Write content clearly and logically, with correct use of grammar, punctuation, and mechanics.
Correctly format paper, citations, and references using APA style.
Effective communication among members of a health care team results in a unified approach to patient care problems. As patient/family advocates, nurses are uniquely positioned to coordinate, collaborate, and communicate. Highly skilled communicators are actually great listeners. They collect and process information in an effort to fully understand issues and concerns. They gather information from a variety of sources: patients, licensed and unlicensed providers, and their own intuition. Exceptional communicators then filter and share information with team members (Apker, Propp, Zabava Ford, & Hofmeister, 2006).
In nursing, effective communication is increasingly viewed as a mark of professionalism (Propp et al., 2010). When paired with collaboration and coordination, communication becomes the vehicle for assuring positive patient outcomes. But what happens when disparate personalities come together with a common goal? How will communication and collaboration take place?
Teams that function effectively have determined how to work synergistically, communicate clearly, and address conflict. There are two types of dysfunction: emotional conflict and task conflict. In each type, the resulting outcome may be constructive or destructive (Almost, 2006). It is in our diversity that conflict may erupt. Diversity may include culture, values, language, age, thinking style, or a myriad of other attributes that make us each unique.
Apker, J., Propp, K. M., Zabava Ford, W. S., & Hofmeister, N. (2006). Collaboration, credibility, compassion, and coordination: Professional nurse communication skill sets in healthcare team interactions. Journal of Professional Nursing: Official Journal of the American Association of Colleges of Nursing, 22(3), 180â€“189.
Propp, K. M., Apker, J., Zabava Ford, W. S., Wallace, N., Serbenski, M., & Hofmeister, N. (2010). Meeting the complex needs of the health care team: Identification of nurseâ€“team communication practices perceived to enhance patient outcomes. Qualitative Health Research, 20(1), 15â€“28.
Almost, J. (2006). Conflict within nursing work environments: Concept analysis. Journal of Advanced Nursing, 53(4), 444â€“453.
Questions to Consider
To deepen your understanding, you are encouraged to consider the questions below and discuss them with a fellow learner, a work associate, an interested friend, or a member of your professional community.
What is the most effective way to promote and support behavior change in team members?
When (if ever) is conflict within a team productive?
What factors can contribute to role confusion and conflict among health care professionals?
The following optional resources are provided to support you in completing the assessment or to provide a helpful context.
Garon, M. (2012). Speaking up, being heard: Registered nursesâ€™ perceptions of workplace communication. Journal of Nursing Management, 20(3), 361â€“371.
Krimshtein, N. S., Luhrs, C. A., Puntillo, K. A., Cortez, T. B., Livote, E. E., Penrod, J. D., & Nelson, J. E. (2011). Training nurses for interdisciplinary communication with families in the intensive care unit: An intervention. Journal of Palliative Medicine, 14(12), 1325â€“1332.
McLaughlin, S., Pearce, R., & Trenoweth, S. (2013). Reducing conflict on wards by improving team communication. Mental Health Practice, 16(5), 29â€“31.
Flicek, C. L. (2012). Communication: A dynamic between nurses and physicians. MEDSURG Nursing, 21(6), 385â€“386.
Zwarenstein, M., Rice, K., Gotlib-Conn, L., Kenaszchuk, C., & Reeves, S. (2013). Disengaged: A qualitative study of communication and collaboration between physicians and other professions on general internal medicine wards. BMC Health Services Research, 13(1), 1â€“17.
Brown, J., Lewis, L., Ellis, K., Stewart, M., Freeman, T. R., & Kasperski, M. (2011). Conflict on interprofessional primary health care teams â€“ Can it be resolved? Journal of Interprofessional Care, 25(1), 4â€“10.
Greer, L. L., Saygi, O., Aaldering, H., & de Dreu, C. K. W. (2012). Conflict in medical teams: Opportunity or danger? Medical Education, 46(10), 935â€“942.
Janss, R., Rispens, S., Segers, M., & Jehn, K. A. (2012). What is happening under the surface? Power, conflict and the performance of medical teams. Medical Education, 46(9), 838â€“849.
Levi, D. (2017). Group dynamics for teams (5th ed.). Thousand Oaks, CA: Sage.
Chapters 5, 6, 7, and 8.
Use the Capella library and the Internet to research examples of interprofessional team charters, communication strategies and conflict resolution strategies for teams, and methods and technologies used in team communication.
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